You have up to 14 days to change your mind about anything you buy from us (the returns period). If you bought it online, the returns period begin when the goods reach your delivery address. You can return the product by emailing us directly on email@example.com , e-mailing us within the returns period. You should tell us clearly why you are returning your goods, because the reason may affect your statutory rights. We’ll advise on the process and the returns address at that time.
Non faulty goods returns: Unless product contents are found to be faulty, you can’t return any perishable liquids for refund if you’ve broken the seal. If goods are not faulty, we will still accept returns but we are unable to refund the delivery charges you paid during purchase, or the return delivery cost you incur.
Faulty goods returns: Please email us at firstname.lastname@example.org if the contents of your liquid appear to be faulty. Because of potential health and safety reasons, we need to know right away. If the product is perishable and our distillers assess it as faulty, we’ll pay you for reasonable return delivery costs too so make sure you tell us how much you paid. In either event, when returning a product, please send it to us in a safely packaged way. You need to make sure the goods you’re returning can’t be damaged in transit. If the product isn’t perishable, our retail team will assess its faultiness and decide whether we should cover your reasonable return shipping costs.
Agreed refunds will be made to the debit or credit card you used with us. We’ll process the refund to you on the day we receive the goods you’re returning. In the case of faulty goods, we’ll also refund the cost of the delivery charge you paid us.
Buying online often means you’ll use a payment facilitator (like Worldpay, PayPal, etc.). Some of these companies provide facilities to complain to them about the goods you received, for instance by querying a payment on your bill. If you use these facilities, we will in turn only deal with you via those facilities. Once you use the facility (e.g. by raising a PayPal dispute), the terms set out by that business will be used instead. These terms may be more limited than the ones offered here.